Return policy

RETURN

​The customer must directly return or deliver the product to BROWN & BLONDE, to the address CL INFANTA MARIA TERESA 7, 506, 28016, MADRID, SPAIN, without any undue delay, and in any case within a maximum period of thirty calendar days from date of the purchase. 

Shipping fees are non-refundable and all shipping costs associated with returns, reparations or exchanges will come at the customers expense.

For hygiene reasons, returns of earrings will not be accepted if have been unsealed and removed from the original packaging. For the rest of products we only accept one change or return.

In the case of pieces made to order such as Su Misura pieces or Made to Order pieces or Gift Cards, returns are not accepted.

For orders received in poor condition, you may exchange or return your item within 30 days of delivery as long as they are returned in perfect condition and with the original packaging.

Once the product is received in our warehouses and after checking its status, the amount will be refunded.

PAYMENT REFUND

​The reimbursement of the amounts received by the client will be made using the same payment methods used by the client.

LOST OR STOLEN PACKAGES

When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping carrier. B&B Jewelry will not assume liability for any packages lost/stolen during the delivery process.

The fact that the return/exchange or repair reaches our offices is responsibility of the client and in no case we are going to be responsible in case of loss or theft.

If you have any questions regarding filing a claim for a lost/stolen parcel please contact info@brownandblondejewelry.com