Shipping policy


Our pieces took between 1 and 4 weeks to produce, depending on the difficulties of the design as well as the availability of stones. If you have any questions regarding production times, do not hesitate to contact

Your orders are prepared by our team from Monday to Friday. The preparation period is 24/48h except for personalized products or Su Misura.


Orders placed during the weekend or on holidays will be processed from the first business day. Once the preparation period has elapsed, they are sent. It is at this moment when the delivery period begins depending on the chosen shipping method.

Sometimes, the delivery time may vary slightly, especially in seasons of high demand such as sales, black friday or Christmas. In any case, we will always try to shorten shipping times as much as possible to ensure a quick and efficient receipt of your orders.

Shipments will be made by NACEX, GLS, SEUR, UPS, DHL, FEDEX or Correos depending on the final destination.

For national shipments: 1-3 working days once its prepared. 

For international shipments: between 5-7 working days once its prepared. 

*For the above purposes, working days will be understood as all days of the week (Monday to Friday) excluding Saturdays, Sundays and holidays

Shipments will be made within the terms established on the website depending on the final destination. If any product is not available at the moment or is out of stock, do not hesitate to contact us as we will create it especially for you, always taking into account production times once the order has been placed.

Brown&Blonde is not responsible for errors or damages caused by the shipping company.

We do not ship to Russia.


Please note Brown&Blonde is not responsible for any possible duties and/or taxes which may be applied by customs in the country of delivery.

The responsibility for any custom duties, foreign taxes, other fees or brown paper bags, which may be imposed, will rest with the customer. As these import duties and taxes vary from country to country, we advise you to contact your local customs office if you would like to seek more information regarding taxes and duties.

There are no import duties or taxes for purchases within the EU, except for certain Islands (e.g. Canary Islands).

Please note that due to Brexit, orders from the UK are treated as imports and may incur custom tax. Here you can read some information about importing goods into the UK (like buying online): 

Please note that Brown&Blonde cannot be held responsible for any delay in orders due to delay in customs clearance or payment transactions.